Privacy Policy
Last Updated: April 2026
This Privacy Policy explains how Gulfshore Maids LLC ("we," "us," or "our") collects, uses, and protects your personal information when you contact us, use our website at gulfshoremaids.com, or receive services from us.
Important — SMS & Text Messaging Data: All categories of personal information described in this policy exclude text messaging originator opt-in data and consent. Your mobile phone number and SMS opt-in consent will never be shared with any third parties or affiliates for marketing or promotional purposes at any time. Mobile opt-in data is never sold, rented, or traded.
Information We Collect
We collect information you provide directly to us, including:
- Name, address, and contact information (phone number, email address)
- Service preferences and scheduling details
- Payment information processed through secure third-party providers
- Communications you send us via phone, text, email, or our website
- SMS opt-in consent and mobile phone number when collected through our SMS consent form at gulfshoremaids.com/sms-consent
We may also collect limited information automatically when you visit our website, such as your browser type and pages visited, solely for improving our website experience.
How We Use Your Information
We use the information we collect to:
- Schedule and provide cleaning services at your property
- Send appointment confirmations, reminders, and service updates via SMS and email
- Process payments for services rendered
- Respond to your questions and requests
- Improve our services and customer experience
- Comply with applicable legal obligations
SMS & Text Message Communications
By providing your mobile phone number and explicitly opting in through our SMS consent form, you agree to receive recurring SMS text messages from Gulfshore Maids LLC including appointment confirmations, day-before reminders, day-of arrival notifications, and booking updates.
- Message frequency varies based on your service schedule — typically 2 to 4 messages per scheduled cleaning
- Message and data rates may apply depending on your mobile carrier and plan
- You can opt out at any time by replying STOP to any message from us. After opting out you will receive one final confirmation and no further messages will be sent.
- Reply HELP at any time to receive assistance or contact us at (239) 932-3880
- Consent to receive SMS messages is not required as a condition of purchasing any service from Gulfshore Maids
- SMS opt-in data and consent will not be shared with any third party or affiliate for marketing or promotional purposes at any time
To opt in to SMS communications, visit our opt-in page at gulfshoremaids.com/sms-consent. You may opt out at any time by texting STOP to any message we send.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: With our cleaning staff or independent contractors solely to perform your scheduled service
- Payment processors: With secure third-party payment processors to complete transactions
- SMS platform provider: Your phone number is shared only with our SMS delivery platform (Twilio/Quo) to deliver messages you have explicitly opted in to receive — this data is never shared for any marketing purpose
- Legal requirements: When required by law or to protect the rights and safety of our clients or business
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes at any time.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is processed through secure, encrypted third-party payment providers and is never stored directly by Gulfshore Maids LLC.
Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information, subject to applicable legal obligations
- Opt out of SMS communications at any time by replying STOP to any message
- Opt out of email communications by contacting us directly
Cookies & Website Analytics
Our website may use basic analytics tools to understand how visitors interact with our site. This data is aggregated and anonymous. We do not use tracking cookies for advertising purposes.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.